Refund and Link Removal Policy
What happens if a link is removed or an order cannot be delivered.
Last updated: October 2026
You pay for live links
Our pricing is per live link. If we cannot deliver a link you ordered, you are not charged for it, or the amount is refunded.
Link removal policy
If a link we built is removed or the page is taken down, we replace it with a link of equal or higher quality at no extra cost. This is what we mean by lifetime links.
What is not covered
Replacement does not apply when the change was caused by your own website, such as changing the target URL, or when a link is removed at your request.
How to make a request
Email hello@novantadigital.com with your order details and the link concerned. We will review it and reply within one business day.